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Frequently asked questions
Lead times vary depending on the scope of the project and current production volume. Here's a general guide:
Initial consultation & quoting: 1–2 weeks
Design finalisation & deposit: 1 week
Manufacture time: 8–12 weeks (subject to project size, complexity, and current production volume)
Delivery/installation coordination: 1 week
We recommend getting in touch as early as possible, especially if you're working with a builder or aiming for specific timelines.
Our small team guide you through our easy process – our service is as personalised as our products.
Initial enquiry – Share your ideas, plans, or photos with us.
Consultation – Discuss timber types, glazing, finishes, and hardware options.
Quotation – You’ll receive a detailed quote outlining scope, specifications, and timelines.
Approval & deposit – Once approved, we schedule your project into production.
Manufacture – Your custom joinery is manufactured by our team of joiners in our Katoomba factory.
Supply – We arrange safe transport or collection of your custom order, providing installation and maintenance advice.
Install – We offer install across the Blue Mountains and surrounds.
If you’re building or renovating, bring us in early! Early involvement helps avoid delays, allows for better integration with architectural details, and ensures your order is ready when your builder is.
Absolutely. We need reference photos, sketches or samples of existing where possible.
We're specialists in heritage reproductions and can recreate exact matches of existing profiles – even the same timber species if required.
Combining precision machining with our traditional joinery techniques — including mortise and tenon joints — ensures your new doors or windows will last a lifetime.
Yes — everything is manufactured to your specification.
We offer a wide selection of high-quality, sustainably sourced timbers including beautiful Australian hardwood, Western Red Cedar, and Accoya. We'll help guide you through the best choices based on your location, project type, and aesthetic goals.
Options for finishes are:
Water repellent (clear finish)
White primer (base coat)
We supply high-performance glazing to meet both aesthetic and energy-efficiency goals:
Single and double glazing
Low-E, laminated, acoustic, and UV-tinted options
Patterned glass
We're experts in integrating energy efficient glazing into traditional profiles, particularly important for heritage restorations or period style homes.
All glass is compliant with Australian Standards (AS 1288).
Yes — all our products are manufactured to meet or exceed Australian Standards, and we’re proud members of WADIC (Window and Door Industry Council).
We work with homeowners, architects and builders to ensure your options achieve code compliance in addition to BAL ratings, Green Star, BASIX, NatHERs or the ACT House Energy Rating Scheme Guidelines.
All glass used in our products is compliant with Australian Standards (AS 1288).
We absolutely work directly with homeowners, as well as with builders, architects, draftspeople, and design professionals.
Whether you're managing a renovation yourself or collaborating with a professional, we're here to guide you through your options and ensure your timber windows and doors are a perfect fit.
If you're unsure where to start, we’ll help you through the technical decisions — from selecting timbers and glazing to choosing finishes and hardware.
We manufacture using both imported and Australian timbers sourced from accredited suppliers who offer The Forest Stewardship Council and Rainforest Alliance products wherever possible.
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FSC is an independent, non-governmental, not-for-profit organisation established to promote environmentally appropriate, socially beneficial and economically viable management of forests in Australia and countries supplying the Australian forest products market.
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The Rainforest Alliance offers forest product companies voluntary independent third-party verification of legal status for the sources of raw materials for their products. Certification confirms a sustainable agricultural supply chain.